Frequently Asked Questions

For Employers

Who is the SumoShift mobile app for?

The mobile app is designed for Shifters. We’ll be developing an app for Hirers soon. Watch this space!

Who is the SumoShift web app for?

The web app is currently designed for Hirers.

Hirers can use the website to see detailed analytics of their usage and hires, as well as create job opportunities when they need staff.

How do payment of shifters work?

Depending on which pricing plan a hiring business selects or is assigned, payment can either be made directly to Shifters, or payments can be handled by SumoShift. Charges vary depending on the price plan.

Payment dates will be determined either by the Hiring agent if paying directly, or SumoShift will pay the Shifter’s wages the week after the week worked and invoice the Hirer retrospectively.

What are the charges for the service?

Depending on your business needs SumoShift offers more than one method of payment.

SumoSubcription allows Hirers to pay a flat rate subscription fee at varying price bands based on likely usage. A detailed breakdown of those subscription packages can be viewed here.

SumoGo offers Hirers the opportunity to access Shifters on a ‘price per hire’ basis. Charging a flat rate fee on each Shifter hired. The details of which are also available on our pricing page.

Alternatively, SumoShift can also offer select businesses the SumoPayroll service. With this price plan, SumoShift will pay Shifters the week after the week worked, and then invoice the Hirer for those hours, basic taxes owed and the platform’s service charge. You can find details of our charges on the payments page. Hirers can also see the final details of the fee owed for a shift on the confirmation page before posting a shift.

Who is responsible for processing taxes?

For the businesses who use SumoPayroll, taxes and the processing of taxes are included in the service charge. For every other price plan, the responsibility of processing taxes will lie with the Hiring agent and the Shifter.

How are Shifters vetted?

We vet Shifters in person. We check their right to work documentation, and all other relevant documentation as required by UK Employment Law.

In those instances where Hirers pay Shifters directly, we do request that the Shifter brings their ID with them to the shift.

What happens if I can't find anyone suitable to fill my shift?

This can happen on occasion. Though we notify all Shifters of the shift opportunity, the option to apply is purely at the Shifter’s discretion. As a best practice, it’s advisable to give Shifters who apply as much notice of their selection as possible. Hiring a Shifter last minute may result in cancellation of their application due to changing commitments.

How can I cancel a shift?

You can cancel a shift simply by logging in, selecting the shift in question and selecting to ‘cancel’. You can cancel a shift up to 4 hours ahead of the shift start time. Beyond this point, we expect both the business and Shifter to honour the agreement. Failure to do so could have repercussions for both parties’ access to the platform.

A Hirer can cancel a shift should a Shifter be notably unsuitable for the role within the first 2 hours of the start time of the shift. SumoShift may look to aid the hiring agent in finding a suitable replacement, if possible.

For Shifters

Who is the mobile app for?

The mobile app is designed for Shifters. We have an app available for both Android and iOS phones which can be found here.

Who is the SumoShift web app for?

The SumoShift web app is used to create accounts and for Hirers to post and manage shifts. Shifters for the time being cannot use this to view and apply for shifts, but can be used to initially register a Shifter account. However, it is strongly advised to register and create your Shifter profile via the SumoShift mobile app.

How do payment of shifters work?

Shifters will either be paid by the Hirer directly, or by SumoShift directly. This is determined by the Hirers chosen price plan and the Shifter will be told who’ll pay their wages before they work the shift.

  • Payment by SumoShift

    SumoShift’s working week runs from Saturday to Friday, whereby pay for that week will be made on the Friday of the following week.

    So for example; If you worked on Tuesday of Week 1 (running from Saturday to Friday), you would be paid on the Friday of Week 2 by SumoShift.

  • Payment by Hirer

    If the Hirer is to pay the Shifter directly, the payment date will be included in the details of the shift specification. Please ensure you note this detail of payment when applying for the shift as it will be your responsibility to ensure that date is adhered to.

What are the charges for the service?

There are no charges to the Shifter for using the platform.

Who is responsible for processing taxes?

If the Shifter is paid directly by the Hirer, the responsibility of processing taxes will reside either with the Hiring Agent, or most likely, the Shifter. You can contact SumoShift for support on how to do this.

For roles where SumoShift pays you directly, we will also process your required tax and NI contributions.

How do I verify my account

We have to verify all Shifters on the platform have the right to work in the UK before they are able to apply and work shifts. To complete this, Shifters will need to upload a profile picture, proof of ID and right to work document to their profiles and set up an appointment to have these documents verified in person. We will contact you to arrange short a face to face meeting, where you will need to bring the original documentation. Then you’re ready to apply!

If you would like to get verified sooner please book an appointment.

Book an appointment

Alternativley contact us directly at help@sumoshift.com or via the chat facility within the app:

More > Help > Chat > Start Chat

Shifters will also need to check job specifications and requirements, as there will be occasions you will be requested to bring your ID with you at the start of the shift.

How will I know if I’ve been successfully hired?

The hiring decision resides solely with the Hirer who posts the shift. If you are successful, you will receive a notification to state you’ve been hired. If your application does not state either accepted (invited to a shift) or successful (applied for a shift) you should not attend the shift and assume your application has been unsuccessful.

How do I apply for shifts?

Applying for a shift is done via the smartphone app., by simply selecting ‘Search’ to view the available shifts. Once the shift is open, you will reveal the ‘Apply’ button in the shift details. Selecting ‘Apply’ will display terms and an option to add yourself to the reserve list should other candidates cancel their application. Once you’ve accepted the terms, the ‘Apply’ confirmation button will be available to confirm your application.

How can I cancel a shift?

A Shifter can cancel their attendance up to 4 hours ahead of the start time of the shift. Beyond this point, you will not be able to cancel your application and will be expected to attend your shift.

Cancelling and/or not attending the shift will affect a Shifter’s reputation against their profiles and will be visible to any future potential Hirers. It is advisable to read the requirements carefully and only apply for the shifts you can attend and complete.

Not attending a shift you’ve been selected for may result in permanent removal from the platform.

If you experience difficulty in cancelling a shift please contact SumoShift.

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